Monthly Archives: April, 2012

Updating My Flash Player Causes A Green Bar For Videos!

An update to the Flash Player, version, 11.2.202.228 just shipped a short time ago and when it did, it introduced a nasty bug on my Windows laptop. Exhibit A:

All videos on Hulu, YouTube, ESPN etc seemed to have this green bar. I found that this problem only occured with Flash Player 11.2  and it also only happened when my laptop was not plugged into its power supply. I tried various resolutions on my laptop and none of them seemed to matter. The only factors were:

1) I was using Flash Player 11.2.202.228

2) My laptop was not plugged into a power source

3) I ran 320p or 720p  video. 240p and 480p video did not reproduce the problem.

I have a Lenovo W510 laptop with an NVIDIA Quadro FX 880M graphics card.

Per the recommendation of the Flash Runtime video team, the way to fix this problem is to download and install the latest drivers . This problem had been reported before and the Flash Runtime explained that this was a driver issue, not Flash issue.  At the time, my driver version was  4/17/2011, 8.17.12.6824.

Here is the first thing to try:

1) Go to your Device Manager. Control Panel -> Device Manager

2) Double click on “Display adapters”

3) Right click on your graphics card and select “Properties”

4) Select the “Driver” tab

5) Click on the button to “Update Driver…”

6) Select “Search automatically for updated driver software”

7) If you got a newer driver installed, you will need to reboot Windows to see if your problem is fixed.

Now, this method of updating my driver did not work for me. Windows came back telling me that I had the latest driver, so, no new drivers were installed. If you get the same response from your system, my next recommendation would be to go to the NVIDIA website to check for drivers.

From the NVIDIA website, select your graphics card and download the driver. I found a newer driver on the NVIDIA site. After downloading it, I was able to run the exe file and complete the installation of the driver.

After rebooting my system, the dreaded green bar was gone.

My new driver information is:

Driver Date: 3/22/2012
Driver Version: 817.12.9635

Now, if you are not seeing this issue on a system that does not use an NVIDIA driver, please leave a comment below. We have only gotten reports that NVIDIA drivers have caused issues, but, maybe the problelm is more widespread.

Also, on some forums, it seems that Linux users are having troubles solving this issue. Sorry, I don’t have information to help Linux users at this time.

If updating a driver doesn’t work, many people have just turned off hardware acceleration and that should work too.